Overview
Assurecloud Contact Centre Agent, Durban Jobs in Durban, KwaZulu-Natal, South Africa at SafetySA
Title: Assurecloud Contact Centre Agent, Durban
Company: SafetySA
Location: Durban, KwaZulu-Natal, South Africa
Job title : Assurecloud Contact Centre Agent, Durban
Job Location : KwaZulu-Natal, DurbanDeadline : May 09, 2025Quick Recommended Links
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Some Responsibilities May Include
Responsible for the answering of customer questions accurately and timeously by call centre.
Ensure utilization of sales techniques by call centre to maximize revenue opportunities.
To resolve and log queries efficiently and within a professional timeframe and to ensure client satisfaction.
Establish good relationships with clients, suppliers and internal staff.
Call clients to verify details, answer questions and attempt to Lock in dates for their training.
Follow up on delegates who did not submit all registration docs.
Reschedule clients if they don’t attend course as scheduled.
Do confirmation call a few days prior to the starting date of course.
Request re-write & pre-requisite exemptions.
Requirements
Matric.
1 – 2 years’ experience in a customer service or contact centre role.
Experience or qualification in sales will be advantageous.
Experience in the Food Safety industry will be advantageous.
Fluent in English.
Computer literacy (MS Office).
Demonstrate teamwork as a valued team player.
Preference will be given to employment equity candidates.
Customer Service jobs
