Overview
Assistant Vice President – Quality Excellence Jobs in Cape Town, Western Cape, South Africa at EXL
Title: Assistant Vice President – Quality Excellence
Company: EXL
Location: Cape Town, Western Cape, South Africa
The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client part of EBU areas and have quality control and assurance related improvements and performance. Manage a team of Manager/Sr. Manager, LAM, AM within the vertical.
Responsible in establishing and monitoring quality control measures, conducting regular calibration exercises, and facilitating quality huddles.