Overview
Assistant Training Manager Jobs in Johannesburg, South Africa at Believe Resourcing
Assistant Training Manager
Location: Johannesburg, South Africa
Employment Type: Full-Time, Night Shift
Working Hours: US Working Hours
About the Role
Our client is seeking an experienced Assistant Training Manager to join their team in the Business Process Outsourcing (BPO) industry. This role involves designing and executing training programs, leading a team of trainers, and ensuring employees are equipped with the skills and knowledge required for success. The ideal candidate will collaborate with clients, operations teams, and stakeholders to drive training excellence and continuous improvement.
Why
Join Them?
Career Growth:
Work with a multinational company offering professional development opportunities.
Dynamic Work Environment:
Engage in a fast-paced BPO setting with global exposure.
Impactful Role:
Lead training initiatives that directly contribute to business success.
Comprehensive
Benefits:
Competitive salary package, night shift allowances, and a supportive team culture.
Key Responsibilities
Lead, mentor, and manage a team of trainers.
Design and implement outcome-based training programs.
Conduct trainer observations, feedback sessions, and development workshops.
Align training initiatives with business and client requirements.
Work closely with Quality Assurance teams to maintain high training standards.
Oversee training administration, including scheduling, reporting, and compliance.
Support the Training Manager in strategic planning and execution of training interventions.
Requirements
Proven experience in training and development within a BPO or contact centre environment.
Strong leadership and coaching skills with experience in managing trainers.
Ability to design, develop, and implement training materials and programs.
Excellent communication skills and stakeholder engagement abilities.
Experience with learning management systems (LMS) and digital training platforms.
Strong analytical skills to evaluate training effectiveness.
Ability to work night shifts as required.
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Title: Assistant Training Manager
Company: Believe Resourcing
Location: Johannesburg, South Africa
Category: Management (Education Administration, Professional Development), Education / Teaching (Education Administration, Professional Development)
