Overview
Assistant Store Manager Jobs in Johannesburg Metropolitan Area at ChatzConnect
Title: Assistant Store Manager
Company: ChatzConnect
Location: Johannesburg Metropolitan Area
The Assistant Store Manager supports the Store Manager in leading the daily operations of the Norwood Chatz Connect store. This includes assisting in sales, staff management, customer service, stock control, and ensuring that the store meets performance and operational standards. The role is key to maintaining high levels of customer satisfaction and supporting the achievement of sales targets.
Key Responsibilities:
1. Sales Support:
- Assist the Store Manager in driving daily, weekly, and monthly sales.
- Motivate staff to reach and exceed sales targets.
- Upsell and cross-sell Vodacom products and services.
- Monitor individual and store sales performance and report on results.
2. Staff Supervision & Development:
- Support the Store Manager in supervising, training, and coaching team members.
- Assist with staff scheduling and shift planning.
- Step into the leadership role in the Store Manager’s absence.
- Help address any performance or conduct issues in the team.
3. Customer Service Excellence:
- Provide exceptional service to all customers.
- Assist in handling customer queries, complaints, and escalations.
- Promote customer loyalty by maintaining high service standards.
4. Store Operations & Administration:
- Oversee daily operations and ensure the store runs efficiently.
- Perform stock checks, manage incoming stock, and assist in inventory control.
- Ensure proper merchandising and visual display of products.
- Perform cash-ups, banking, and reconciliation tasks as required.
5. Compliance & Reporting:
- Ensure compliance with company policies, procedures, and Vodacom retail standards.
- Assist in maintaining accurate sales, stock, and staff records.
- Support audits and implement corrective actions where needed.
Skills requirements:
- Strong customer service orientation
- Basic leadership and team support skills
- Sales-driven and target-focused
- Good verbal and written communication
- Reliable, trustworthy, and detail-oriented
- Problem-solving and conflict resolution ability
- Ability to multitask in a fast-paced retail environment
- Must have M2 and C3D system access