Assistant Restaurant Manager Jobs in Cape Town at Queen Victoria Hotel

· Ensure that all company policies, procedures & SOPs are adhered to

· Ensure effective communication through attending meetings & imparting information at regularly held staff meetings

· Plan, direct & control the department, roster staff

· Supervise staff effectively

· Identify training needs & implement training when required

· Effective control of sales & all beverage stock by working closely with F&B Controller

· Knows menu items, daily specials & seasonal foods & ensures that departments are aware too

· Ensures that uniform standards are adhered to & staff are well groomed

· Liaise with kitchen regarding changes & passes info to F&B staff

· Ensures tables are set in accordance with company standards

· Maintains excellent & courteous relationships with guests & ensure that guest complains/requests are managed timeously

· Ensure that bills are correctly compiled & presented to guests

· Exhibits good personal deportment, appearance & attitude in a manner that will enhance guests experience & satisfaction

· Completes daily void reports, recording & accounting for all negative postings for reporting

· Responsible for ensuring that cash-ups are done correctly, with no negative balances

· Responsible for F&B cost percentage figures

· Report any maintenance defects to the Maintenance Department

· Maintain highest standard of hygiene within the property

· Any other adhoc duties that may be required

· Minimum 2 – 3 years in a similar busy environment

· Clear communication skills – written & verbal

· Excellent attention to detail, initiative & interpersonal skills

· Highly responsible, reliable & trustworthy

· Presentable, well-spoken & professional individual

· Act in good faith & in the best interest of the Company at all times

· High guest centric approach to ensure overall customer service

· Ability to work shifts

Job Types: Full-time, Permanent

Work Location: In person

Title: Assistant Restaurant Manager

Company: Queen Victoria Hotel

Location: Cape Town

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