Overview
Assistant Property Manager Jobs in South Africa at Cherry Assistant
Title: Assistant Property Manager
Company: Cherry Assistant
Location: South Africa
We are hiring an Assistant Property Manager for a property maintenance and home services company in the property management industry. This is a full-time remote role for a U.S.-based client that manages residential and commercial maintenance services.
The ideal candidate is highly responsive, organized, and process-oriented, with experience in high-ticket sales environments, CRM management, and operational support.
Key Responsibilities
- Serve as the primary point of contact for customers via phone, email, and messaging platforms.
- Prepare and deliver service estimates/quotes using predefined templates and service pricing tools.
- Generate invoices; ensure accurate job costing and timely follow-ups on payments.
- Schedule, dispatch, and coordinate maintenance technicians based on job priority, location, skill set, and availability.
- Communicate daily with field staff to confirm appointments, relay updates, and resolve scheduling issues.
- Track job status, update records/notes, and ensure data accuracy across systems.
- Escalate urgent requests, emergencies, or customer issues and coordinate resolutions.
- Maintain customer satisfaction by handling inquiries and complaints professionally and empathetically.
- Support operational reporting, data entry, and administrative coordination as needed.
- Provide after-service follow-ups and gather feedback to improve customer experience.
- Assist with financials, reporting and attending board meetings.
- Managing Leads / Closing Deals: Handle inbound and outbound leads, qualify opportunities, and convert them into scheduled jobs
- Upselling Services: Identify opportunities to upsell additional services during calls, and follow-ups maximize revenue.
Required Qualifications
- 2+ years of experience in property maintenance, real estate, home services, or facilities management with a strong sales component.
- 2+ years of experience upselling services or products to customers in a service-based environment.
- Strong customer relationship management skills; able to maintain professional communication via phone, email, and messaging platforms.
- Basic accounting knowledge.
- 1+ years of experience with CRM systems (e.g. HubSpot, Zoho).
- 1+ years of experience with VoIP, OpenPhone etc.
- Experience managing schedules, dispatching staff/technicians, and coordinating operational tasks in a fast-paced environment.
- High attention to detail with an ability to follow established workflows and SOPs.
Preferred Qualifications
- Experience with estimating tools (e.g., Homewyse)
- Familiarity with US marketplaces and lead platforms, including reputation management.
Required Skills & Tools
- QuickBooks Online (invoicing, payments)
- Field service software (Housecall Pro or similar)
- Thumbtack, Angi (Angie's List), and related lead platforms
- Google Workspace (Gmail, Calendar, Sheets/Docs)
- CRM or job management system proficiency
- VoIP phone systems (e.g., RingCentral, Nextiva) and call/text handling
Schedule & Pay
- Full-time position; Monday to Friday, 9:00 a.m. – 5:00 p.m. Eastern Time; occasional pre-scheduled Saturday coverage as needed
- Fully remote role for a U.S.-based client
- Salary of R14,000 – R18,000 / ₹70,000 – ₹85.671,48 per/month
- Includes onboarding/training, clear SOPs, and growth potential based on performance
System Requirements
- Internet speed of at least 20 Mbps upload and download
- Computer with a 2.4 GHz processor or higher
- 8 GB of RAM or higher
- Windows 10 or newer, or Mac OS X 10.10 or newer
- HD 720p webcam
- Headset with microphone
Benefits
- Competitive pay rates with commission incentives
- Consistent hours and predictable workload
- Fully remote work with long-term potential
- Direct collaboration with the client's maintenance operations team, making a real impact
- Supportive and inclusive work environment
- Opportunity to grow alongside a scaling property maintenance program
If you’re proactive, customer-focused, and motivated by results, this role offers the chance to grow your skills, drive revenue, and be part of a supportive, remote team.