Overview
Assistant Operations Manager: Insurance Jobs in Cape Town, South Africa at TFG Financial Services
Position
Description:
Assistant Operations Manager:
Telemarketing
A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of supervisors in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.
Your responsibilities would include:
Ensuring that monthly sales targets and KPI’s are met by managing the portfolio to achieve the team’s & shifts targets in line with the Brand(s) product requirements
Maintaining and enhancing the portfolio compliance standards & legislative requirements and ensure adherence to agreed quality benchmarks
Ensuring the Telemarketing and relevant supporting strategies are effectively implemented, monitored and maintained.
Effective management and co-ordination of individuals to ensure optimum people productivity by adhering to all the relevant people management processes
Drive recognition and motivation activity in the department to maintain staff motivation and retention
Optimise the portfolio’s productivity by effectively planning and co-ordinating relevant portfolio resources [i.e. staffing, scheduling, employee skill and competencies]
Managing relationships with internal & external stakeholders to achieve the desired outcome.
Ensuring that reports are analysed & compiled accurately to provide feedback on overall portfolio performance, identified trends and action plans
Effectively and efficiently resolve all escalated customer and operational queries
Completion of administrative tasks timeously & accurately.
The ideal candidate will need:
Matric qualification
Management related qualification [advantageous]
RE5 Financial Services Board Qualification [advantageous]
Outbound sales experience – Telemarketing
2 years experience in a supervisory role
2 years management experience managing a team of managers – [advantageous]
Proven analytical, decision making ability and strong numerical & administrative skills
Excellent communication skills [verbal, written & interpersonal]
To be computer literate [MS Office & Intermediate Excel]
Sound understanding & application of people management procedures [e.g. IR, coaching]
Ability to work independently as well as within a team dynamic to drive results
To be highly driven, motivated and display a high level of assertiveness
Excellent time management, planning and organizational skills
High attention to detail & ability to effectively problem solve
Flexible to work on Saturdays.
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.
Title: Assistant Operations Manager: Insurance
Company: TFG Financial Services
Location: Cape Town, South Africa
Category: Management (Operations Manager, General Management, Retail & Store Manager)
