Overview
Assistant Manager – Operations – Telecoms Jobs in Cape Town, South Africa at WNS
Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK, and US.
WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.
Why join us?
We promise our employees role clarity, coaching and mentoring, professional development, and a structured career path through our 5 people promises, keeping employee experience at the core. Experience our culture of out performance, engagement, and celebration. Contribute to society through our WNS Cares Foundation, supporting meaningful initiatives and making an impact in the community.
Job Description
To lead, inspire, and engage a team of Customer Service Advisors in delivering industry-leading customer service through business KPIs to increase business profitability, while remaining committed to treating customers fairly. This role includes administrative duties, and you will need to ensure your work is always up to date.
Essential Job-Related Knowledge, Competencies & Skills
Customer Care
Numeracy
Products
Telephone Etiquette
Other Specific Requirements
Products and Services Regulations
Systems
Policies and Procedures
Behavioral Traits (Differentiate “Good” from “Great” at WNS)
Transform: Strategic thinking and leading through change
Insight:Innovation, Analytical Thinking, Business Acumen & Industry Awareness
Core: Client Orientation, Delivery Orientation & Planning and Organizing
Engage:Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions
Qualifications
Essential: A Matric/Grade 12 Certificate
Preferred: A relevant tertiary qualification
Experience Required
1 year experience as a call center team leader
Additional Information
Monday – Friday, 8:30 AM – 8:00 PM (9-hour shift)
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Title: Assistant Manager – Operations – Telecoms
Company: WNS
Location: Cape Town, South Africa
Category: Management (Business Development, Operations Manager, Business Management, Client Relationship Manager)
