Overview
Assistant Front Office Manager Jobs in Cape Town, Western Cape, South Africa at ExecutivePlacements.com
Title: Assistant Front Office Manager
Company: ExecutivePlacements.com
Location: Cape Town, Western Cape, South Africa
Recruiter:
O'Brien Recruitment
Job Ref:
539423
Date posted:
Friday, July 10, 2026
Location:
Cape Town, South Africa
SUMMARY:
POSITION INFO:
Elevate your hospitality career by stepping into a pivotal leadership role that combines operational excellence with team development. Our client, a leading organization in the hospitality industry based in the Cape Town Southern Suburbs, is seeking a dedicated Assistant Front Office Manager to oversee daily front desk operations, ensuring exceptional guest experiences and efficient team performance within a dynamic environment. If you possess a strong background in guest relations, team leadership, and operational management, this opportunity offers a platform for career growth and meaningful contribution. Please forward your CV to or apply here directly. Duties: Supervise all Front Office staff and daily operational activities Act as the central communication hub across departments Provide operational support to Heads of Department Oversee front desk, luggage services, and guest registration processes Manage room availability, occupancy, and allocations in collaboration with Housekeeping Ensure smooth day-to-day Front Office operations and deliver personalized guest service Handle guest inquiries, complaints, and requests promptly and professionally Monitor and uphold service standards to enhance guest satisfaction Lead, motivate, and manage a team of approximately 20 employees Coordinate staff scheduling, shift rosters, and resource allocation Conduct performance management and staff development initiatives Monitor departmental procedures, systems, and compliance with policies Oversee cash handling, floats, and staff refunds with accuracy Collaborate with Security to maintain a safe environment Utilise Opera Cloud, Micros, and other systems effectively Manage Front Office administration, reporting, and documentation Requirements: 3-4 years of experience in a similar hospitality environment Strong leadership and team management skills Excellent guest relations and communication abilities Proficiency with Opera Cloud, Micros, and Microsoft 365 Sound understanding of operational procedures and cash management Ability to work efficiently under pressure and adapt to dynamic environments Familiarity with the following: Opera Cloud and Micros systems Cash handling and financial procedures Hospitality standards and safety protocols Benefits: Medical Aid Contribution Provident Fund Contribution Take the next step in your hospitality career by applying today. Join a dedicated team committed to excellence and guest satisfaction. We look forward to receiving your application.