Overview
Assistant Food and Beverage Manager Jobs in Mbombela, South Africa at 21c Museum Hotels
Location: Mbombela
Company Description
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Job Description
Scope of Position:
The position of Assistant Food and Beverage Manager is dedicated to exceeding expectations of both internal and external guests to ensure the highest level of service is consistently provided.Teamworkis the key to success in providing a warm and personal experience. The Assistant Food and Beverage Manager’s role will be to ensure excellent guest service is rendered with the support of the Servers, Assistant Servers and the Food Servers.
The Assistant Food and Beverage Manager will ensure all hotel policies and procedures and standards of service are adhered to by the team. The Supervisor will also offer support to all colleagues, a team of professionals with a passion for food and beverage with regards to work and personal development.
Specific duties, responsibilities & Key performance areas
To report for duty punctually, in full uniform according to appearance and grooming standards
To promote and maintain apositive workingrelationship at all times with all the Colleagues of Mercure Hotels.
Being leaders he/she needs tolead by example, therefore needs to demonstrate a complete understanding of all policies, procedures and standards stated in Mercure Hotels.
To follow all departmental policies, procedures and set service standards as outlined
To consistently offer professional, friendly and warm hospitality to all guests
To foster and practiceteamworkand cooperation with all other positions existing in the outlet
To attend all required training sessions and be aware of any changes to menus, hotel and departmental policies and procedures, service standards as well as business trends and requirements
To take ownership and uphold the values stated in the Charter of Ethics and CSR
To act according to the general Food and Beverage Basics
To useempowermentto turn challenges into opportunities
To demonstrate a complete knowledge and understanding of the sequence of service, food and beverage service standards, and all other service standards as outlined in the Job Task List
To have full and complete knowledge of the food menu, dessert menu, coffee and tea menu as well as all other beverage menus and the wine list
To know about menu items, ingredients, preparation methods and garnishes for all dishes.
To be able to guide the guest through the menu and make any suggestions or recommendations in the guests’ interest
To be able to answer any guest question about food items, beverages and wines in an informative and helpful way
To be aware of all cashiering procedures and the handling of all payment methods.
To understand and follow all point of sale procedures and policies as stated in SOPs
To lead and guide the Servers and Food Runners, ensuring efficient and effectiveteamwork
To…
Title: Assistant Food and Beverage Manager
Company: 21c Museum Hotels
Location: Mbombela, South Africa
Category: Restaurant/Food Service, Hospitality / Hotel / Catering
