Area Sales Manager – Leisure

Overview

Area Sales Manager – Leisure Jobs in Cape Town, South Africa at Pullman

The Area Sales Manager – Leisure is primarily responsible for developing new business opportunities while assisting in the management of the hotel’s existing accounts across various segments, including Pullman Cape Town City Centre, Movenpick Windhoek, Mercure Windhoek, and Windhoek International Convention Centre. All duties are carried out in accordance with Accor Hotels Standards and legal requirements, supporting the Sales and Operational teams to protect the hotel’s interests and ensure quality service for guests and potential customers.

Responsibilities

• Stay informed of market and competitor changes.
• Act as an ambassador for all hotel brands and cross‑sell across locations as relevant to clients.
• Be responsible for an assigned market/territory, cultivating new commercial relationships and revenue streams.
• Clarify new business targets per team member based on budget and strategy.
• Analyze the leisure segment performance based on segmentation objectives and strategies.
• Establish parameters, prepare quotes, negotiate prices, and close contracts.
• Participate in trade shows, conventions, and promotional events.
• Sell to external markets, including corporate events, conferences, receptions, exhibitions, and events.
• Maintain knowledge of local and global accounts.
• Achieve targets for new active accounts, room nights, banquet covers, and revenue defined by the Director of Sales and Marketing.
• Manage an assigned portfolio, performing accounting responsibilities, servicing & developing accounts, and tracking revenue production.
• Increase transient and group volume by targeting new business from existing/customers.
• Record objectives and planned activities for managed accounts in an account development plan and in ANAIS.
• Meet monthly performance targets, including appointments, account calls, client appointments, and revenue, as set by line management.
• Work effectively during the RFP process to ensure rate loading completion by specified dates.
• Renegotiate and re‑contract all annual wholesale and leisure accounts.
• Recommend industry associations, sales trips, and trade shows to support budget attainment.
• Assist with in‑house marketing activities: fam‑trips, client hospitality evenings, presentations, show rounds, and promotional activities.
• Update and maintain sales contact lists and account information in ANAIS or other systems.
• Maintain awareness of hotel competitors’ interactions, account bases, rates, and property developments.
• Achieve KPIs related to appointments, client interaction, and account development.
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• Provide efficient, friendly, and professional service to all guests.
• Lead by example when attending to guest requests, striving for total customer satisfaction.
• Initiate positive interactions with internal and external customers; report difficulties…

Title: Area Sales Manager – Leisure

Company: Pullman

Location: Cape Town, South Africa

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