Overview
Application Support Specialist: Senior Technical Specialist Jobs in Cape Town, South Africa at Believe Resourcing
Position: APPLICATION SUPPORT SPECIALIST: Senior Technical Specialist
Our Client:
One of the leading universities in South Africa
What they can offer you:
Flexible Working conditions
Relocation Assistance
100% discount on education for the staff member & 90% for direct family members
Structured package to benefit your bottom line
Permanent position
Salary:
The annual remuneration package, including benefits, is negotiable between R961 360 to R per annum depending on experience and qualifications.
About the role:
Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery, and productive interactions across multiple teams?
The Enterprise Infrastructure and Services division seeks an Application Support Specialist
-ITSM to develop its Service Now-based ITSM solution through business requirement gathering, solution specification, implementation, advancing the adoption with business units, and providing technical leadership in a complex and heterogeneous systems and infrastructure environment. This role plays a critical part in ensuring that the university derives value from its investment in IT infrastructure and reports to a senior manager.
Requirements:
• Relevant qualification at NQF level 7- and 5-years’ relevant experience in enterprise ICT applications and infrastructure of
which 3 years must be relevant current technical hands-on experience
• Experience in designing, configuring, administering, and developing ITSM solutions
• Experience in implementing solutions leveraging the ITIL or other ITSM frameworks
• Proven experience in developing Service Catalogues, CMDB, Workflows, report writing and data analysis
• Proven working knowledge of JavaScript, CSS and HTML
HTML is advantageous
Responsibilities include:
• Solution design leveraging ITIL and ITSM frameworks
• Designing, maintaining, managing, and developing the ITSM (Service Now) business-critical ICT system and/or infrastructure
service components
• Responsible for developing and implementing, systems and services through project work
• Provide technical leadership
Required non-technical skills include:
• Ability to prioritize and manage work under pressure
• Excellent written and spoken communication skills
• A strong customer service ethic
• Ability to work as part of a team
• Business requirement, system analysis and problem-solving ability
The following technical skills and competencies are advantageous:
• Certification in one or more of the following; ITIL, Service Now, Solar Winds Service Desk, BMC Remedy etc.
• Working knowledge of authentication and authorization technologies and protocols e.g., Single Sign-on/Federation
technologies such as CAS, Simple Saml Ph P, ADFS or Shibboleth
• Working knowledge of network infrastructure services e.g., DNS, DHCP and various networking protocols
Title: Application Support Specialist: Senior Technical Specialist
Company: Believe Resourcing
Location: Cape Town, South Africa
Category: IT/Tech (IT Consultant, IT Support, IT Project Manager, Technical Support)
