Overview
Application Support Engineer/Intermediate/Hybrid Jobs in South Africa at Findojobs South Africa
Position: Â Application Support Engineer (Intermediate) (Hybrid)
Only for registered members
Johannesburg, Cape Town
ZAR 300000 – 400000
Role Overview:
Responsible for routine troubleshooting anddebuggingof code faults in the Sybrin software performing critical functions within corporate customer environments. Responsible for maintaining great customer service relationships and upholding the SLA between Sybrin and our customers. Responsible for proactive, preventative maintenance on critical functions in customer environments using Sybrin’s in-house proactive monitoring and automated recovery software. Working in a team is mandatory, strong interpersonal relationships and being able to work under pressure is crucial.
Apply for this role if you are detail orientated, customer service oriented and enjoy satisfaction from solving complex problems. You will have an opportunity to mentor / coach Junior engineers in this role as an emerging leader and expert in the IS industry with some years of experience. You must be disciplined; this is a fully remote role (we expect competence inremote work technologiesfor supporting customers).
You must be willing to work and support customers on weekends or after normal hours for which there is fair compensation.
Qualifications and Experience:
Degree + Professionally Skilled Level.
Minimum 4 years’ experience at Intermediate level.
Key Responsibilities:
As an Application Support Engineer (ASE), you will be pivotal in ensuring the company’s service delivery and adherence to contractual obligations. Your role goes beyond managing incidents and resolving problems; you will be responsible for maintaining production stability from both customer and company perspectives.
The Application Support Engineer (ASE) is responsible for ensuring a seamless operational environment for customers and proactively enhancing the customer service experience. You will work to prevent recurring incidents and resolve any repeated issues within agreed time frames.
As an Application Support Engineer (ASE), you willlead by examplein managing the Incident Management System (IMS). Your role involves ensuring that all tickets are accurately updated and closed according to SLA standards, while also meeting quality expectations.
As an Application Support Engineer (ASE), you will set the standard for technical and professional interactions with customers. Leveraging your service delivery experience, you will aim to exceed customer expectations and foster strong, trust-based relationships.
As an experienced member of the Service Delivery team, the Application Support Engineer (ASE) will lead key functions and assume responsibilities typically managed by the Support Tech Lead. You will provideleadershipand guidance to Juniors, and actively support and promote initiatives set by the Support Tech Leads.
The Application Support Engineer (ASE) will handle escalations from Juniors, providing guidance onproblem-solving, log file analysis, and troubleshooting. You will ensure adherence to Sybrin support and development best practices, implementing improvements where necessary. You will also manage customer escalations related to medium to high-impact issues while keeping management and the Support Tech Lead informed.
The Application Support Engineer (ASE) is expected to positively influence and uphold thecompany culturewithin the teams under the Support Tech Lead and Service Delivery Manager (SDM). This incl…
Title: Application Support Engineer/Intermediate/Hybrid
Company: Findojobs South Africa
Location: South Africa
Category: IT/Tech, Customer Service/HelpDesk
