Overview
Application Support Engineer Jobs in Parowvallei, South Africa at Altron
Location: Parowvallei
Title
Application Support Engineer
Job Description
The Application Support Engineer will work as part of animpactful, talented team, responsible for supporting, maintaining, and optimizing application and infrastructure, database, and middleware capabilities. Securing environments that enable the development and operations of modules and solutions through continuous software updates. Enablinginnovativecloud architecture, monitoring, maintaining, and supporting the operational environments.
Job Function
Provide operational support on ADB business applications in a production environment
Provide analysis of failures and trends on ADB applications
Responsibilities
Online monitoring, administration and support of ADB applications running on Windows, Linux, Oracle on-premises and cloud-based platforms
Provide operational & business support for various on premises and cloud based ADB applications to ensure service is provided within customer Service Level Agreements
Monitor, log, investigate and resolve failures on transaction processing applications
Liaise with and provide assistance to customer representatives duringproblem resolution
Ensure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customer
Perform scheduled daily, weekly monthly support tasks
Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
Perform proactive analysis of failures and trends on ADB applications and data to improve service levels
Conduct routine maintenance, upgrades and deployment of ADB applications
Provide assistance and training to ADB support team members
Provide application performance information and participate in periodic support compliance audits
Perform after hours standby support on ADB applications running in a production environment
Comply with the business footprint shift requirements of the ADB support team
Education
Required
3 Year tertiary qualification or a relevant IT qualification
Experience Required
2 years + application support engineer experience
Essential Competencies
Knowledge of the disciplines in an application support environment, incident handling,change management, problem management etc.
Problem solvingexposure at application and business transaction level using application log files and SQL database queries (Oracle PL/SQL Developer, SQL Developer, Microsoft SQL Server)
Commitment to performing routine as well as investigation/analysis work tasks
Ability to solve medium to high complexity problems
Understand and help to develop the support team technical competency
Self-motivated, proactive, taking ownership of problems until they are resolved
Mature person with the sense of responsibility to do after hours shifts and standby
Advantageous Competencies
Good oral and writtencommunication skills
Goodcustomer relationshipskills
Quick learner (short initial ramp up period)
Certifications in ITIL, AWS, or relevant cloud technologies
Additional Requirements
Comfortable with working in the customer domain
Adjust to the needs of aflexible workingenvironment
Additional Comments
Looking for an above average knowledge of working with business applications on Windows & Linux, Micro-services, AWS Cloud, etc.
A person that understands the importance of quick assistance and resoluti…
Title: Application Support Engineer
Company: Altron
Location: Parowvallei, South Africa
Category: IT/Tech, Software Development
