Overview
Application Specialist (Case Manager) Jobs in Johannesburg Metropolitan Area at CoSauce
Title: Application Specialist (Case Manager)
Company: CoSauce
Location: Johannesburg Metropolitan Area
Role Description
CoSauce runs a dedicated team in our Hyde Park, Johannesburg office for an Australian healthcare-financing client. Medical clinics refer patients who need help funding treatment, and our Applications Specialists are the case managers who own each funding application from first contact through to completion.
WHAT YOU’LL DO
- Manage a caseload of 40 to 60 patient applications each month, owning every one to completion
- Proactively contact patients by phone, SMS and email to gather documents and keep applications moving. Nobody chases you; you chase the application
- Verify supporting documentation accurately. Errors delay a real patient’s treatment
- Work to service levels and productivity targets in a high-volume environment
- Coordinate with clinics and the client’s Australian team
WHAT WE’RE LOOKING FOR
- Phone-based customer service experience with a warm, clear speaking voice
- Proven attention to detail from work with real stakes: claims, applications, onboarding, policy administration or similar
- Self-starter energy. You follow up relentlessly rather than waiting for the next call in a queue
- Comfortable being measured on productivity and quality
- Background screening, medical claims or financial admin experience is a plus
THE DEAL (READ BEFORE APPLYING)
- Permanent night shift, approximately 12:30am to 9:00am SAST, aligned to the Australian business day. This is not a rotation and it does not become a day job later
- Based in our Hyde Park, Johannesburg office. Transport and a night-shift allowance are covered
- R10,000 per month CTC plus a R2,500 monthly incentive
- Real growth paths into senior case work and team leadership as the account grows
Requirements & Qualifications
Application specialists are Supercare’s case managers. In a particular month, they are assigned 40 – 60 patients / customers. Over the course of the month, they’re required to have multiple touchpoints with customers to own applications through to the completion.
- Neutral accents
- Customer service experience
- Attention to detail
- Bubbly personalities
- Self-starters. Not inbound customer service roles, they are outbound.
- Productivity driven