Overview
Analyst – Business.MTN Converged Solutions Jobs in Roodepoort at MTN
• The Business Analyst: Contact Centre reports to the Senior Manager: Contact Centre.
• Your responsibilities involves analyzing business processes, identifying opportunities for improvement, and implementing solutions to enhance our contact centre operations.
• Defines project requirements in line with Contact Centre Program scope and plan, needs, designing and recommending innovative Agile Contact Centre solutions that deliver value to all stakeholder, creating operational effectiveness and excellence in the business
• Generating strategic documents at a high level, interpreting business requirements and challenges, and preparing impactful presentations and documentation to feedback to key stakeholders
Title: Analyst – Business.MTN Converged Solutions
Company: MTN
Location: Roodepoort
