Overview
Airport Operations Coordinator/JHB Jobs in Johannesburg, South Africa at Fly Safair
Position: Airport Operations Coordinator (JHB)
Ensure all airports are operating within the policies and procedures set out in the Passenger Services Manuals (PSM);
Assist with updates of the PSM and procedures;
Monitor and schedule initial and recurrent training for all airport stations and call centre staff;
Maintain staff training files and training matrix;
Conduct monthly station visits and provide feedback on service quality;
Monitor, implement and follow-up on Station start-ups;
Perform quality audits on passenger services, ensuring all corrective actions are executed;
Verify that ground handler staff adhere to their standard operating procedures;
Attend ground handling monthly meetings and all other meeting as per the Management request;
Manage and evaluate the service provider/s;
Formulate weekly statistics for all departments e.g. crew, airports, call centre, l.T, etc.;
Assist the Airport Manager to oversee operations during peak seasons;
Assist in the management of flight delays;
Ensure that service providers adhere to established processes and procedures;
Analyse incident report to improve operations;
Recommend disciplinary action to the service providers for non-compliance;
Provide leadership to Supervisors and staff;
Monitor the performance of staff;
Stand in for Airport Manager in his/her absence;
Provide continuous improvement on quality;
Training:
Provide training to the ground handler staff and oversee enhancements in standards through mentoring and coaching;
Provide training to the Fly Safair’s Call Centre staff and Airport Ticket Sales agents;
Provide guidance and training regarding customer service-related queries, including telephone etiquette;
Provide training regarding any changes in the Fly Safair terms and conditions and Passenger Services manual;
Provide on-the-job Mentoring and coaching to the staff (Service Provider & Fly Safair
Liaise with internal and external stakeholders;
Build and maintain relationships with the Ground handler.
Title: Airport Operations Coordinator/JHB
Company: Fly Safair
Location: Johannesburg, South Africa
Category: Management (Airport Staff & Aviation Operations, Event Manager / Planner)
