Overview
After Hours Booking Agent Jobs in Cape Town, Western Cape 8001 at LekkeSlaap
LekkeSlaap is South Africa’s leading accommodation booking app known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service, and setting new standards in travel technology.
We are seeking a dedicated After Hours Booking Agent to join our dynamic team. In this role, you will be responsible for managing accommodation bookings after regular office hours, ensuring a seamless experience for our customers. Your outstanding communication skills will help you provide excellent support and address inquiries from guests and property owners alike.
The ideal candidate will have a strong customer service orientation, the ability to work autonomously, and a good understanding of the accommodation industry. This is a great opportunity for someone who enjoys working flexible hours and is passionate about enhancing the customer experience.
Responsibilities
Booking Management: Handle all accommodation booking requests received after hours, ensuring accurate processing and confirmation of reservations.
Customer Support: Provide exceptional customer service by responding to inquiries related to existing and potential bookings, addressing any concerns or issues that may arise after-hours.
Communication: Interact with property owners and guests via phone and email in Afrikaans and English to ensure efficient communication regarding bookings and any changes or cancellations.
Problem-Solving: Resolve booking-related issues and customer complaints effectively and efficiently, while striving to maintain a positive customer experience.
Documentation: Maintain accurate records of all booking transactions and customer interactions during after-hours shifts to ensure proper follow-up during regular business hours.
Reporting: Provide feedback and report on common issues encountered and solutions implemented to improve processes and customer satisfaction.
Requirements
Experience in a customer service, a booking-related role, or in the travel or accommodation industry is a plus.
Fluency in Afrikaans and English (written and verbal).
Excellent communication skills in both Afrikaans and English.
Clear and confident telephone etiquette.
Strong problem-solving skills and a customer-centric attitude.
Ability to manage multiple tasks simultaneously and work independently during after-hours shifts.
Proficient in using computer systems and booking software; familiarity with CRM systems is an advantage.
Flexibility to work evenings, weekends, and public holidays as required.
Detail-oriented with strong organisational skills to track reservations accurately.
Confident in handling high-pressure situations and remaining calm under stress.
Commitment to providing a positive customer experience in all interactions.
Ability to independently organise own reliable transport.
Shift Schedule
Agents work in rotating two- or three-day shifts, followed by two or three days off.
Weekday shifts: 15:00 – 22:00 or 17:00 – 00:00.
Weekend shifts: 12:00 – 22:00 or 14:00 – 00:00.
Shifts may change seasonally.
Agents may be required to work on public holidays if they fall within their shift rotation.
Benefits
Hybrid work model (available after probation)
Modern offices based at the V&A Waterfront
Travel vouchers and exclusive discounts
FeelBetterFast: Employer-funded pharmacy visits
Pension fund contributions
Generous leave package
Additional half-day off every month
Monthly team events and more!
Title: After Hours Booking Agent
Company: LekkeSlaap
Location: Cape Town, Western Cape 8001
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