Overview
Administrator, Bilingual, Customer Service/HelpDesk Jobs in Cape Town, South Africa at Old Mutual
Position: Administrator (Fixed Term)
Let’s Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.
Deals with client enquiries via telephone (inbound and outbound), email, web chat
First contact resolution of applicable queries/ transactions
Deals with first level escalations and complaints
Effectively manage customer expectations
Processing new and existing business on behalf of customers and advisors
Skills
Inbound Calls, Outbound Calls
Education
Matriculation Certificate (Matric) (Required)
Closing Date
06 June 2024
Title: Administrator, Bilingual, Customer Service/HelpDesk
Company: Old Mutual
Location: Cape Town, South Africa
Category: Customer Service/HelpDesk (Bilingual)
