Overview
Administrator Jobs in Durban, KwaZulu-Natal, South Africa at Tsebo Solutions Group
Title: Administrator
Company: Tsebo Solutions Group
Location: Durban, KwaZulu-Natal, South Africa
Duties & Responsibilities
Generic Objectives
Log calls with 100% accuracy on the On Key system by ensuring the following:
Log caller details / log fault details / log location details / categorise calls / prioritise calls to specific work type / assign calls / note all relevant details and comments
Generate work orders and forward to the relevant departments / service providers
Respond to callers within the defined response times and provide feedback on job progress
Ensure calls are responded to, closed, or cancelled timeously, monitoring work order escalations.
Follow up with the respective departments if work orders have not been responded to timeously
Handle all calls in a polite and friendly manner. Handle difficult callers with respect and diplomacy. Escalate difficult callers to the Snr FM where necessary
Inform the Snr FM of work orders not responded to within SLA response times as well as provide feedback and critical observation pertaining to the centralised Helpdesk functions
Attend to Helpdesk system queries with system administrators
Promote good teamwork among colleagues.
Always answer calls in a cheerful, friendly manner
Smile when you answer a call
Never raise your voice and always offer to assist a caller
Understand what it means to go the extra mile
Always project a professional, friendly image and use professional terminology and never adopt an “over familiar” approach
Ad Hoc
Perform/carry out any other reasonable requests as stipulated by Management. This may include assisting in other Departments
ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards
Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position
Skills and Competencies
Good Communication Skills
Initiative & Problem-Solving Skills
Excellent Computer Skills
Knowledge of equipment, materials and suppliers used in facilities management.
A customer-oriented and professional attitude
Outstanding communication skills and able to communicate with management
Excellent organizational and time-management skills
Problem solving and Analytical Skills
Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting.
Resilience: ability to cope with setbacks.
Ability to work unsupervised and within a team.
Self-disciplined, motivated, energetic self –starter with an exemplary work ethos.
Capability to interact with both internal and external customers at all levels.
Ability to maintain confidentiality.
Results focussed and professionalism
Ability to multitask
Ability to follow established procedures.
Ability to work under pressure.
Project a professional and competent image at all times when on duty.
Customer centricity.
Ability to deliver high quality and proactive service to internal customers
Ability to effectively manage systems.
Ability to use own initiative and to operate with no management support when required
Must be an extrovert and be approachable at all levels in the working environment
Qualifications
Grade 12 Matric
2 years’ experience in a similar environmen
35 Years experience with Facilities snd secretarial functions
