Overview

Administrative Specialist Jobs in Durban, South Africa at Old Mutual

Position: Administrative Specialist- Fixed Term Contract )

Description

  • This role functions as a subject matter expert in a specific field of administration / product / process
  • Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators
  • May act as a coach for administrative staff. Often consulted for system enhancements and testing
  • Resolves technical and complex problems, especially in support of administrative queries/issues
  • Applies specialist knowledge in a focused role working with relatively complex information
  • Operational in nature
  • Quotes draw and distribute quote requests
  • Assist with navigation on viewing of o/s, the status of the case, and submission
  • Provide feedback on the status of the case until the issue
  • Forward invoices to OM Fees for payments, follow up and obtain proof of payment, and forward to Dr’s to obtain o/s medical reports.
  • Reporting will be responsible for drawing compiling and distributing reports, such as leads, conservations, missed premiums, service treads, persistence, deferrals, etc.
  • Assist with New Business and existing business submissions
  • Assist with New Business capturing
  • Support to area secretaries

    • MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

    • Matric/Grade 12

    • Minimum 3 years’ experience in the industry or similar role

    • Knowledge of Old Mutual’s products and administrative processes is required

    • Knowledge of the OMP system for at least 12 months (advantageous)

    • Previous experience within a processing environment

    • MS Office proficiency

    • Ability to travel within the region

    COMPETENCIES REQUIRED

    • Adaptable to rapidly changing environment.

    • Excellent communication and writing skills.

    • Able to work under pressure and be adaptable.

    • Sound understanding of the insurance industry.

    • Awareness of client-care principles.

    • Ability to give and receive feedback.

    • High level of attention to detail.

    • Ability to work independently and be a reliable team player.

    • Some technical knowledge about area of operation.

    • Excellent organising skills.

    • Attention to detail.

    • Deadline orientated.

    • Ability to prioritise work in order of importance and risk.

    • Strong pro-active problem-solving skills.

    • High level of ownership and independence (able to run the office in the absence of the senior for long periods of time)

    •
    Systems knowledge: BaNCs, Bizagi, Secure Services, OMP.

    Skills

    Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

    Competencies

    Directs Work Drives Results Ensures Accountability Manages Complexity Optimizes Work Processes Plans and Aligns Tech Savvy

    Education

    Closing Date

    14 July 2026 , 23:59

    Title: Administrative Specialist

    Company: Old Mutual

    Location: Durban, South Africa

    Category:

     

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