Overview
Administration & Client Operations Coordinator Jobs in City of Johannesburg, Gauteng, South Africa at Channel Collective
Title: Administration & Client Operations Coordinator
Company: Channel Collective
Location: City of Johannesburg, Gauteng, South Africa
Role Summary:
This role is a multi-functional administrative position combining stock administration, client communication, logistics coordination, and operational support. The successful candidate must be highly organised, detail-oriented, and capable of managing multiple responsibilities across administrative systems, client service channels, and internal operational workflows. The role requires strong communication skills, initiative, and the ability to work effectively within a fast-paced, deadline-driven environment.
Core Competencies & Personal Attributes
Candidates must demonstrate the following essential qualities:
• Strong written and verbal communication skills.
• High attention to detail and accuracy in data handling.
• Ability to work collaboratively within a team environment.
• Strong time management skills with ability to meet deadlines.
• Client-facing professionalism and customer service capability.
• Problem-solving ability and quick, practical thinking.
• Initiative and ability to work independently without constant supervision.
• Adaptability to new systems, tools, and operational processes.
• Strong organisational skills and ability to manage multiple workflows simultaneously.
Key Responsibilities:
1. Stock Administration & Data Management
• Capture and upload stock data onto e-commerce platforms and internal systems.
• Maintain accurate stock records across tracking platforms.
• Label and manage individual stock items according to operational requirements.
• Monitor and manage stock levels, including availability updates and fluctuations.
• Record and update stock movement, purchases, and departmental sales.
2. Systems & POS Operations
• Learn, operate, and maintain a Point of Sale (POS) system.
• Generate invoices, credit notes, and processing of returns.
• Ensure accurate transactional record-keeping within the system.
• Support system integrity through consistent data accuracy.
3. Logistics Coordination
• Coordinate transport of stock, purchases, returns, and repairs.
• Liaise with couriers, workshops, internal departments, and clients.
• Track movement of goods between branches and external parties.
• Ensure timely dispatch and receipt of all goods and repairs.
4. Client Communication & Service
• Manage daily email, telephone, and messaging correspondence with clients, • suppliers, and workshops.
• Provide ongoing updates regarding stock, repairs, and order status.
• Interact with clients via live chat systems and online communication tools.
• Support client queries with accurate and timely responses.
• Occasionally assist with in-person client handovers, returns, and repair bookings.
5. Repairs Coordination
• Book in repair items and communicate requirements to workshops/technicians.
• Provide ongoing progress updates to clients regarding repairs.
• Ensure accurate tracking and documentation of repair workflow.
6. Scheduling & Administrative Support
• Schedule client appointments and coordinate with sales personnel.
• Maintain organised calendars and booking systems.
• Support general administrative duties and operational reporting.
• Manage packaging allocation, storage, and distribution of stock items.
• Ensure correct packaging standards are applied to all client purchases.
Advantageous Requirements
The following will be considered beneficial but not mandatory:
• Previous experience in stock control, logistics, retail administration, or e-commerce environments.
• Familiarity with POS systems or inventory management platforms.
• Knowledge of the relevant industry products and operational workflows.
• Experience working in a client-facing administrative or coordination role.
Ideal Candidate Profile:
The ideal candidate is someone who is:
• Highly structured and detail-driven.
• Comfortable working in a fast-moving operational environment.
• Confident in client communication across multiple platforms.
• Technically adaptable and quick to learn new systems.
• Reliable, proactive, and solution-oriented.
-