Overview
Administration Broker Jobs in Johannesburg, South Africa at RMB Nigeria Limited
time left to apply End Date:
January 25, 2025 (4 days left to apply)
job requisition  R27144
Job Description
To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreements.
Responsibilities
Drive product sales based on customer coverage and engaged with relevant stakeholders to upsell the product
Adhere to organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints
Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impact service levels andcustomer satisfactionwithin area of accountability
Understand customer’s losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio
Ensure ownproduct knowledgeand provide relevant guidance and advice to customers
Collect and analyse feedback to help improve customer service
Propose ideas to improve customer service
Ensure full understanding of customer needs to deliver a quality service
Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards
Establish relationships with relevant individuals and departments to deliver on work expectations
Adhere to relevant service level agreements to build trust in the relationship
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution
Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality
Work with relevant processes and procedures to maintain operational efficiencies
Complete relevant administration, reporting and updating of information accurately and on time
Provide timeous reports on operations, performance and audit findings
Seek out regular performance feedback and put actions in place to improve and enhance performance
Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Keep abreast oflearning opportunities, changing products and trends
Additional Requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Must have experience in Commercial and Personal Lines
Short-term insurance experience
RE Certificate
DOFA statement – dated not longer than 3 months
Copies of qualifications completed
Product specific training
Certificates for CPD hours completed, for the 3-year cycle e.g.1 June 2022 to 31 May 2022
,1 June 2023 to 31 May 2023
, and1 June 2024 to 31 May 2024
.
3+ years’ experience
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
25/01/25
All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment andadvancemento…
Title: Administration Broker
Company: RMB Nigeria Limited
Location: Johannesburg, South Africa
Category: Customer Service/HelpDesk
