Overview

Administration Broker Jobs in Johannesburg, South Africa at RMB Nigeria Limited

time left to apply End Date:
January 25, 2025 (4 days left to apply)

job requisition  R27144

Job Description

To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreements.

Responsibilities

Drive product sales based on customer coverage and engaged with relevant stakeholders to upsell the product

Adhere to organisational values and service standards and interact with and communicate with customers accordingly

Ensure first time resolution of customer queries or complaints

Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements

Meet set turnaround times while ensuring own availability, reliability and accuracy

Propose improvements on internal processes that impact service levels andcustomer satisfactionwithin area of accountability

Understand customer’s losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio

Ensure ownproduct knowledgeand provide relevant guidance and advice to customers

Collect and analyse feedback to help improve customer service

Propose ideas to improve customer service

Ensure full understanding of customer needs to deliver a quality service

Ensure customer service solutions are aligned to the business operational plan, organisational values and service standards

Establish relationships with relevant individuals and departments to deliver on work expectations

Adhere to relevant service level agreements to build trust in the relationship

Execute own work in accordance with the organisational values and code of ethics

Comply with and adhere to identified governance and compliance standards and escalate risks for investigation and resolution

Investigate new ways to optimise processes and develop solutions that lead to improved service delivery and quality

Work with relevant processes and procedures to maintain operational efficiencies

Complete relevant administration, reporting and updating of information accurately and on time

Provide timeous reports on operations, performance and audit findings

Seek out regular performance feedback and put actions in place to improve and enhance performance

Identify activities to address own development gaps

Create own personal development plan and review plan with team leader or manager

Keep abreast oflearning opportunities, changing products and trends

Additional Requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Must have experience in Commercial and Personal Lines

Short-term insurance experience

RE Certificate

DOFA statement – dated not longer than 3 months

Copies of qualifications completed

Product specific training

Certificates for CPD hours completed, for the 3-year cycle e.g.1 June 2022 to 31 May 2022
,1 June 2023 to 31 May 2023
, and1 June 2024 to 31 May 2024
.

3+ years’ experience

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/01/25

All appointments will be made in line with First Rand Group’s Employment Equity plan. The Bank supports the recruitment andadvancemento…

Title: Administration Broker

Company: RMB Nigeria Limited

Location: Johannesburg, South Africa

Category: Customer Service/HelpDesk

 

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