Overview
Administration Broker Jobs in Johannesburg, Gauteng at FirstRand
Job Description
To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.
Job Responsibilities:
Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product
Adhere to organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints
Take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impact service levels and customer satisfaction within area of accountability
Understand customer’s losses and engage with Insurer, customer and relevant stakeholders on suggestions to manage portfolio
Ensure own product knowledge and provide relevant guidance and advice to customers
Qualifications and Experience·
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Must have experience in Commercial and Personal Lines
Short-term insurance experience
Fully FAIS compliant
RE Certificate
DOFA statement – dated not longer than 3 months
Copies of qualifications completed
Product specific training
Certificates for CPD hours completed, for the 3-year cycle e.g 1 June 2022 to 31 May 2022, 1 June 2023 to 31 May 2023 and 1 June 2024 to 31 May 2024.
Related Degree or Diploma
3 year’s related experience (minimum)
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Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
01/06/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Title: Administration Broker
Company: FirstRand
Location: Johannesburg, Gauteng
Category:
