Overview
ACE Team Customer Service Agent Jobs in Cuba, NY at Allegany Insurance Group
Open Position: ACE Team Customer Service Agent
Description:
Allegany Co-op Insurance Company is the emblem of stability, security, and integrity and has been serving the Property & Casualty insurance needs of our policyholders since 1887. Allegany Insurance Group is rated “A-” by A.M. Best.
The ACE (Absolute Customer Experience) Agent works as part of a team and is responsible for some or all the functions of underwriting support, claims support, policy service representative, and administrative support.
Responsibilities and Duties:
Build a rapport with insureds, agents, and co-workers, offering friendly, courteous, and professional customer service.
Underwriting Support:
Responsible for assisting in underwriting activities within the scope of authority:
- Build a rapport with underwriters and agency personnel offering friendly, courteous, and professional customer service.
- Prepare and process policy quotations as directed by underwriters or within the scope of assigned authority.
- Research information from third-party vendor to be utilized in the underwriting decision process; Gather information on risks.
- Address phone calls and/or written communication from insureds, agents and initiates any necessary action.
- Review, approve, process, or refer policy endorsement requests, broker changes, releases, etc.
- Renew, non-renew, modify policy renewals.
- Order inspections as per department guidelines.
- Order commercial policy audits.
- Provide written communication to agents.
- Send information to agents as directed by underwriters.
- Maintain diary notes on pending items to ensure that they are handled in a timely manner.
- Process policy recommendations.
- Produce home and farm quotes for potential book rolls, system mergers, or as assigned.
- Perform other related duties as assigned.
Policy Service Representative Support and Administrative Support:
Responsible for assisting in Policy Service Representative and Administrative Support within the scope of authority:
- Build a rapport with agency personnel offering friendly, courteous, and professional customer service.
- Directly communicate with customers via in person, phone, email, etc.
- Answer and route incoming calls. Process incoming and outgoing daily mail.
- Coordinate daily printing of agent and insured documents through our third-party vendor.
- Accept and respond to billing phone calls from agents, insureds, and mortgages.
- Negotiate payment arrangements with agents and insureds; determine policy reinstatement criteria.
- Assist with the incoming mail payments by batching paper checks for accounts receivable processing.
- Process monthly reports.
- Order office supplies.
- Provide general support for the organization’s general administrative activities.
Claims Support:
Responsible for assisting in Claims activities within the scope of authority:
- Build a rapport with members of the claims team, claimants, agency personnel and third-party vendors offering friendly, courteous, and professional customer service.
- Process incoming mail.
- Assist customers in submitting first notice of loss.
- Assist with batch payment processing.
- Process Loss run letters.
- Perform other related duties as assigned.
Provide support to the ACE Manager as necessary.
Perform other duties, complete projects, and provide support within the organization as assigned or required.
Qualifications:
- High school diploma: Associate degree in Business or equivalent experience preferred.
- Possess exemplary customer service skills, specifically strong verbal and written communication skills.
- Thrive in a dynamic team environment, be able to analyze situations and make reasonable judgements.
- Knowledge of phone systems, computer processing, and data entry.
- Must be capable of prioritizing work to meet deadlines, manage time effectively and pay close attention to detail to ensure accuracy.
- Ability to perform basic mathematical operations.
- Possess knowledge of the insurance industry.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Employment:
- Location: Cuba, New York
- Job Status: Full Time, Non-Exempt
- Work Schedule: Mon-Fri, 8:00 am-4:00 pm
- Salary: BOE – $32,000-$57,000
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
Job Type: Full-time
Pay: $32,000.00 – $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Title: ACE Team Customer Service Agent
Company: Allegany Insurance Group
Location: Cuba, NY
Category:
