Overview
Account Manager/New Business and Retention Jobs in Durban, South Africa at RecruiTech
Position: Account Manager (New Business and Retention)
The responsibilities include developing long-term relationships with a portfolio of customers, connecting with key business executives and stakeholders. Manage and develop customer accounts to maintain a favourable relationship with customers. Rely on extensive experience and judgment to plan and accomplish goals, budgets, and targets. To secure specific strategic new business by marketing the Company’s services within the geographic boundaries of the assigned region, in line with the specific new business strategy of the organization.
Min Requirements :
Grade 12 (Matric) or equivalent
Driver’s license with own reliable transport
Tertiary qualification in sales or marketing would be an advantage
Experience in the logistics industry is beneficial
Advanced skills in MS Office (Word, Excel, PowerPoint, and Outlook)
Knowledge of business principles (i.e., financial, operational, customer experience)
At least 3-5 years of experience in sales or customer-facing/engagement and proven track record within a sales/target-driven environment.
Skills and Attributes :
Excellent verbal and written communication skills
Good analytical skills
Good planning and organizational skills
Time management
Strategic selling skills
Self-driven
Passionate and dedicated
Willingness to upskill continuously
Ability to adapt and respond to change
Determination to meet individual goals and objectives
Deliver results and meet customer expectations
Relationship building
Creative thinking and problem solving
Ability to negotiate
Comply with all required systems, processes, and procedures
Passionate about customer satisfaction
Duties :
Ensure monthly and annual targets are achieved
Ensure account queries are resolved timeously, and accounts are settled within trading terms
Identify new distribution opportunities and as a result increase revenue
Complete and submit weekly sales report before the deadline
Identify opportunity and increase existing client spend
Training of clients:
Product, services, website & business apps
Develop strategic relationships with key role players/influential stakeholders
Assign and/or play a key role in the overseeing of query resolution and implement proactive solutions to ensure customer satisfaction
Offer, sell and implement value-added services designed by the business
Increase revenue base in line with target/budget
Negotiate and secure annual rate increases in line with business strategies
Analyse and present monthly KPI reports to clients with recommendations
Identify clients that are spending and not spending monthly and present action plan to direct manager
Develop strategic relationships with key role players/influential stakeholders in existing base of clients
Identify opportunities within the market to provide a competitive edge
Identify and secure sales opportunities with new business accounts
Meet and exceed monthly new business sales target
Sell the Company’s services to all customers within set regional boundaries
Ensure that the account is secured in its entirety i.e., maximum potential
Negotiate gross profits in line with company objectives
Prospecting new clients
Conduct needs analysis
Propose customized client solution and rate negotiation
Attain credit application in line with company policy and procedure
Follow internal policy and procedure with regard to opening new accounts
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Title: Account Manager/New Business and Retention
Company: RecruiTech
Location: Durban, South Africa
Category: Sales (Business Development, Sales Representative, Sales Manager, Client Relationship Manager), Business (Business Development, Client Relationship Manager)
