Account Manager: Exclusive -Service Design Studio – Hybrid CBD Jobs in Cape Town, South Africa at VGP Recruitment
Position: Account Manager: Exclusive Full-Service Design Studio – Hybrid CBD
A fabulous, exclusive full-service Design studio in Cape Town’s CBD is on the hunt for a super star Account Manager to join their team for this hybrid opportunity.
We’re looking for a candidate who is sharp, intelligent, can think on their feet, has excellent numeric skills, good energy, and sense of urgency. The successful candidate is able to multitask and has a very good eye for detail.
If you are a meticulous and driven Account Manager, we’d love to chat. Apply today!
Responsibilities
General:
Day-to-Day
Project manage campaigns across branding, corporate communications, financial reporting, website development and digital communication, ensuring they are on brief, on time and on budget, taking them from concept to delivery
Lead on a portfolio of accounts and manage day-to-day client communication
Build and maintain strategic relationships with key client stakeholders at all levels
Understand your client’s business and objectives; input strategically to develop creative briefs
Work-flow management; liaise with Creative Directors (CDs), creatives and suppliers.
Ownership of the Brief & Briefing Process
Understand each client’s business needs and objectives
Review the brief with client and ask any questions to formulate the brief; to interrogate, challenge and unpack, not simply to take what client says as definitive
Write the brief; ensure all necessary elements (intention, message, brand assets, desired outcome, production specifications, budget, timeframe, and deadline) are clearly recorded and understood by all parties
Understand what designers need to complete the job; retrieve and collate these from client.
Brief studio and respond to their questions; provide answers or proactively go back to client to get the answers
Schedule projects into studio; allocate design hours according to budget; manage time frames effectively
Review work to ensure the brief is strategically answered
Set up CD and client reviews; provide a project plan
Make sure the work gets done (if not in-house, then with a suitable freelancer)
Complete strict quality control checks to ensure amends have been input correctly; mark up those missed by client.
Be the professional first point of contact with client; manage day-to-day communication
Interpret client needs and manage their expectations
Take notes in meetings; communicate these back to client and creative to ensure everyone is on the same page
Be accessible on a phone through working hours (including Whats App, email, Slack)
Be sales driven; develop future business.
Work with multiple projects simultaneously
Coordinate your projects with those managed by CDs; together adjust schedules as needs dictate
Draft, manage, communicate, and deliver on a project plan
Participate in quick daily status reviews on Slack to note changes to scheduling
Keep our cost proposal templates up to date as unique examples are drafted
Manage expenses throughout each project including time spent on project management, design (in-house and external) and production so that the project is delivered profitably
Contain time over-runs; manage client expectations
Coordinate billing with the bookkeeper; send invoices on time
Review timesheets so clients aren’t overcharged
Make sure your timesheets are updated daily (weekly at absolute minimum).
Respond timeously to all new business queries
Not only draft and send cost proposals for new requests but be sales-focussed , promote the agency with articulate cover letters and supporting credentials documents.
Requirements
Industry relevant tertiary qualification
Demonstrable experience of delivering as an Account Manager in an agency environment – essential
Minimum 2-3 years Advertising/Brand agency experience
Experience working in branding, corporate communications, website development
Hands-on delivery experience and stakeholder management
Excellent communication skills,…
Title: Account Manager: Exclusive -Service Design Studio – Hybrid CBD
Company: VGP Recruitment
Location: Cape Town, South Africa
Category:
