Overview
Account Manager Jobs in South Africa at The Constance Group
Title: Account Manager
Company: The Constance Group
Location: South Africa
Company Description
The Constance Group is a consultancy focused on human performance and revenue growth, partnering with organizations to develop leaders, scale sales teams, and drive sustainable profitability. By combining behavioral science, personalized coaching, and proven sales methodologies, such as the Sales Growth Engine and Sales Funnel frameworks, the company creates tailored programs that yield measurable results. Collaborating closely with executives and sales teams, The Constance Group refines strategies, enhances talent development, and implements systems that improve win rates, grow key accounts, and foster organizational culture.
CONTRACT POSITION: Digital Account Manager (Remote) (Eastern Time Hours)
About the Role
This role combines client support, project management, and strategic customer success, keeping clients engaged, progressing, and thriving while protecting revenue through proactive risk management.
What makes this role unique:
– Flexibility and intelligent execution in a growth-stage company
– Direct impact on client experience and business outcomes
– Autonomy to identify problems, propose solutions, and improve systems
– A role that scales as the business scales
What You'll Do
Customer Success & Client Health
– Own the success journey for assigned clients, monitoring organizational changes, priorities, and satisfaction
– Proactively identify risks and drive internal pivots to prevent churn
– Track patterns and recommend improvements to offers and automation
Client Support & Operations
– Manage multi-channel inquiries (email, chat, phone, in-platform)
– Guide new clients through seamless onboarding experiences
– Moderate online communities and coordinate client programs, events, and touchpoints
– Handle billing, troubleshooting, and complaint resolution professionally
Project & Program Management
– Coordinate events
– Maintain checklists, tracking, and project spreadsheets
– Manage client assets
– Prepare monthly reports and provide weekly status updates
Systems & Continuous Improvement
– Update CRM, tracking systems, and internal documentation
– Collect feedback and identify friction points
– Strengthen processes to make client experiences more predictable and scalable
Tools You'll Use
ClickUp, Slack, Google Workspace, Kajabi, Zendesk, Video Ask/Wisdom AI, TTI/Trimetrix, CloverLeaf
Who You Are
Proactive – You spot issues before they escalate
Solution-oriented – You bring recommendations, not just observations
Detail-focused – You love systems, checklists, and organization
Adaptable – You thrive as priorities shift in a growing business
Client-focused – You care about outcomes, not just tasks
Ideal background: Customer success, account management, operations, or project coordination in coaching, consulting, or online education environments.
How to Apply
Send the following to [email protected]:
1. Your CV
2. A brief description of a process/system you've managed to keep clients on track
3. An example of when you spotted a client issue early and how you resolved it