Overview
Account Manager Jobs in Witbank at Eazi Access Rental
1. JOB PURPOSE
To Manage (maintain and grow) business relationships with customers (existing and identified) as per allocated portfolio, by ensuring that:-
o All existing and potential customers and contacts are made aware of the Eazi Access Rental (and Sale) products & services and other relevant information, such that Eazi Access remains first choice and “Top of Mind” for MEWP / Height rental needs.
o All customer’s applicable tariff / rental rate tables are updated in the system at all times.
o All customer information in the Eazi Access IT systems (AX & CRM) is updated and accurate.
o Regular call cycles are achieved, as discussed and agreed with management.
o Accessibility to the KAM for other needs and problem resolution is reasonable achieved. trouble shooting and is at all times reasonable and
2. KEY PERFORMANCE AREAS
· Maximize business opportunities by ensuring that all existing and identified customers conduct business with Eazi Access.
· Y-o-Y revenues show growth in accordance with targets set.
· New accounts and leads are processed timeously by identifying opportunities and growth in market share, in line with procedure.
· CSI score over 90 is achieved.
· All customer queries are addressed to customer satisfaction and on time.
· Accurate system processing, administration and problem solving.
· MEWP Quality process and conditions of rental.
· MEWP Specification training for customer needs.
· Train the trainer course complete.
· Competency of Hire Desk function.
· CRM system – extreme competency on the company’s CRM sales management system.
· AX System – competent in the functions required of Sales in the company computer system.
3. ROLES & RESPONSIBILITIES
The Key Account Manager is responsible for the following:
AREA / TYPE
RESPONSIBILITIES
1. Secure the revenue stream of the business
o Execute the annual Key Account Sales plan
o Develop and maintain “1st Call Service Level Agreements” with identified customers.
o Follow through on all Sales Leads.
o Retain Top of Mind status with customers.
o Identify competitor activity and update competitor map.
2. Finance.
o Forecast Key Account stock requirements in accordance with business procedure.
o Ensure customer annual (or otherwise) rate increases are secured and processed.
o Assist Debtors department with overdue account requests when calling on customers.
o Deliver Turnover in line with or in excess of the Account Budget.
3. Develop potential within Account
o Convert prospects into active accounts.
o Maximize potential business revenue within the Account portfolio through strong business relationships and problem solving, producing Y-o-Y growth in line with targets.
4. Customer relationship management
o Understanding of customer’s needs through strong customer relationships.
o Provide customers with business reports.
o Customer requirements resolution with minimum cost to customer – best machine at best rental rate.
o Achieve identified call cycles to ensure professional and expected attention for specified Accounts
5. Administration
o Generate monthly reports regarding the performance of Account.
o Assist customers with account queries
o Update AX and CRM databases with interactions and customer details.
6. General
o Ensure appearance is impeccable at all times.
o Company vehicle is looked after, all damage /services are and the vehicle is clean and well maintained at all times.
o Punctuality is maintained and all meetings with customers are conducted on time and professionally.
o Professional conduct of task planning and responsibilities.
4. MINIMUM QUALIFICATION/EXPERIENCE REQUIREMENTS
· National Senior Certificate (Matric)
· Computer Literacy – MS Office Programs
· Fluent in English and sound communication in Afrikaans would be advisable.
· Fit the profile of the Job PRO for AM
· Good trouble shooting & communication skills.
· Ability to work well with customers.
· At least three years prior working experience, preferably in a sales environment.
· Mining/Construction/Industrial experience an advantage.
· Rental Industry experience advantageous
· Sales and Marketing Degree (IMM)/Diploma will be advantageous.
· Working in a CRM managed environment an advantage.
5. SKILLS AND ATTRIBUTES
· Administration:
o Preparing and generating customer proposals.
o Preparing and conducting presentations to customers.
o Account reconciliations
o Pricing strategy and control
o Report Writing
o Must have attention to detail in keeping records updated, more specifically the CRM and other databases.
· Planning & Organizing:
o Must be able to organize meetings and plan diary schedules.
o Must be able to work systematically and deliver outputs within prescribed deadlines
· Computer Literacy:
o Must be comfortable in working on and to be able to get the job done through various computerized processes and programs available.
· Communication:
o Must be audible, clearly spoken with a good command of the English Language.
o In addition, good writing skills are required.
· Other:
o Must have a driver’s license and be flexible to work overtime, as and when required.
o Strategic Intent – to liaise and communicate at a strategic level with customers, to add value to the interaction and display the qualities of resolving customer enquiries and needs.
6. INTERNAL COMPETENCIES
· MEWP training – must be extremely competent on machine capabilities. (Machine Specking)
· MEWP Quality process and conditions of rental.
· MEWP Specification training for customer needs.
· Train the trainer course complete.
· Competency of Hire Desk function.
· CRM system – extreme competency on the company’s CRM sales management system.
· AX System – competent in the functions required of Sales in the company computer system.
Job Type: Full-time
Work Location: In person
Application Deadline: 2025/07/04
Title: Account Manager
Company: Eazi Access Rental
Location: Witbank
