Overview
Account Manager Jobs in Cape Town at Vodafone
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Role Purpose/Business Unit:
To oversee and manage customer relationships of the large enterprise customers/key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management
Your responsibilities will include:
Sales & Stakeholder Management
Primary owner of all customer relationship building and engagements in the designated portfolio
Proactively mitigates and defends the base while driving portfolio revenue growth
Develop a healthy, productive and respectful relationship with all key customers/ stakeholders based on integrity and professionalism.
Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed.
Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
To support finance in recovering overdue and non-payment by clients.
Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Reporting
Prepare monthly/ Weekly Run Rate and Demand Management
Perform Sales Analysis by product
Annual Sales Strategy & Budget Planning
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Forecast and track key account metrics
Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)
The ideal candidate for this role will have:
B Degree/Equivalent
A Post Graduate Degree advantageous
A minimum of 3+ years’ (Account Manager) OR 5+ years’ (Senior Account Manager) work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
Portfolio management
Ability to increase NPS results and reduce administrative expense
Ability to build relationships
A valid driver’s license
Technical Competencies
Experience in solution selling within enterprise customers
Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
Successful track record of managing multi- industry sales and demonstrate profitable revenue growth
Behavioural Competencies
Customer Focus: Prioritizing customer needs and delivering excellent service
Accountability: seeks feedback and identifies opportunities for improvement or innovation
Collaboration: Actively fosters collaboration, seeks input and effectively partners
Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.
We make an impact by offering:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications: 16 May 2025.
The base location for this role is Century City.
The company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Title: Account Manager
Company: Vodafone
Location: Cape Town
