Account Manager

Overview

Account Manager Jobs in City of Cape Town, Western Cape, South Africa at (various)

Title: Account Manager

Company: (various)

Location: City of Cape Town, Western Cape, South Africa

Support and assist the Senior Account Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans.

Cape Town, Permanent

 

Responsibilities

Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.

Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.

Recommend ways to exploit new opportunities to grow the business further

Provide input into the fine tuning of processes, systems and support in line with changing work practices

• Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.

Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.

Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.

Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.

Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.

Resolve escalated issues or escalate as appropriate.

Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines. 

Build and maintain solid relationships with all stakeholders.

Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.

Ensure all customer queries are attended to and resolved within agreed SLA’s.

Qualifications

At least 3 years of experience in the telecoms industry

Experience in Account Management is essential, preferably in fast moving industry

ICT Experience (GSM) is preferable

Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others

Experience working in a medium organization 

Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related