Overview
Account Manager Jobs in Johannesburg, South Africa at Teraco
Account Manager
Teraco
JHB East Rand
Job  #: AMJB
01
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
The primary role of this position is to maintain and develop existing client accounts to build value to the client and Teraco, as well as position Teraco /client relationships as superior within the market.
Job Description
Main function of the Job
Client Relationship Management:
Review of client business to understand what they do, how they do it and how they benefit from the Teraco Eco-Systems
Building relationships throughout client business levels to maximise depth of awareness of Teraco and create strategic relationships
Upsell Teraco products (e.g. interconnects, cabinets etc) and Value Added services (e.g. client portal etc) into clients
Conduct regular interactions with clients
Renegotiating contracts when required
Communicate clients offering to Teraco sales team and their value/contribution to Teraco Marketplace through presentations/discussion in Sales meetings
Ensure that client perception of Teraco service and offering is of the highest standard and communicating client issues/complaints into the formal Teraco channels
Resolving Account related enquiries and communicating with Internal departments to resolve issues.
Sales:
Meeting Sales Goals and Targets
Pipeline management and reporting
Churn prevention:
Responding to possible churn timeously and taking action to prevent churn
Administration:
Maintaining CRM with up-to-date client contacts and activity details.
Maintaining Account plans
Reporting and communication
Account plan and client contact schedule
Personal Performance review report
Job Requirements
Skill Requirements
Active listening – ability to understand requirements
Proactive problem solver
Ability to build effective client relationships through a structured and personable approach
Ability to identify and understand prospective customers colocation needs
Excellent written and verbal communication skills.
Ability to communicate at all levels of the business
Excellent problem solving and organisational skills.
Strong Negotiation Skills and ability to close
Meticulous and analytical
Ability to work well both independently and as part of a team
Qualifications and Experience
Minimum Matric Qualification
Good understanding of networks and Data centre services
Experience and understanding of RFP process responses
At least 2 years Account Management experience within the ICT sector
Title: Account Manager
Company: Teraco
Location: Johannesburg, South Africa
Category: Sales (Client Relationship Manager, Business Development, Sales Representative, Sales Manager)
