Overview
Account Manager – 20019 Jobs in South Africa at Somewhere
Title: Account Manager – 20019
Company: Somewhere
Location: South Africa
Job Description: Account Manager
Department: Sales
Reports to: Head of Business Operations and/or CEO
Role Overview
The Account Manager is responsible for the overall success, growth, and retention of assigned client accounts. This role acts as a trusted client advisor, ensuring strong client relationships, account expansion, sustainable revenue growth, and partners closely with the recruitment team to ensure consistent, high-quality recruitment delivery aligned with company goals and operational expectations.
Key Responsibilities
Inbound Sales
- Convert inbound leads into closed won and allocate to Recruitment & Client Success Manager based on capacity and specialty
- Grow pipeline using the existing sales framework to maintain a high level of capacity for your respective teams
- Follow up on old and current leads
- Review projects on hold and cancelled deals regularly to keep prospects and clients active
Client Advisory & Relationship Management
- Serve as the primary point of contact and strategic advisor for assigned clients
- Build and maintain long-term, trust-based client relationships
- Understand the client's business objectives and hiring needs to provide proactive guidance
- Manage client expectations, risks, and escalations to ensure high satisfaction and retention
- Collect and act on client feedback to continuously improve service delivery
Revenue Ownership
- Own revenue targets across managed accounts and ensure consistent performance
- Work with the Recruitment & Client Success Manager to analyze lost deals, discounts, and performance trends to improve outcomes
- Protect profitability by adhering to pricing strategies and approval frameworks
Business Development (Cross-sell & Upsell)
- Identify opportunities to expand account value through cross-sell and upsell of services
- Introduce additional recruitment solutions or roles aligned with client needs
- Collaborate with internal teams to pitch and close new opportunities
- Track incremental revenue from account growth initiatives
Team Coordination & Performance
- Ensure recruitment teams are aligned with client expectations, priorities, and timelines
- Foster accountability, collaboration, and engagement across recruitment teams
Success Measures
- High client satisfaction and retention (CSAT, repeat business)
- Consistent achievement of revenue and profitability goals
- Measurable growth through cross-sell and upsell activities
Core Competencies
- Strong client advisory and stakeholder management skills
- Commercial and revenue-driven mindset
- Ability to lead, influence, and hold teams accountable
- Analytical, proactive, and solution-oriented approach
- Excellent communication and relationship-building skills