Overview
A-Player Klaviyo Email Marketing Customer Success Manager Jobs in South Africa at Leadhook Media
Title: A-Player Klaviyo Email Marketing Customer Success Manager
Company: Leadhook Media
Location: South Africa
Please open this Google Form and fill it out completely the best as you can:
https://forms.gle/tbzN8vUzzFfMb2Y39
Only applicants that fill in the above form will be considered.
Our Digital Marketing Agency is growing fast and looking to bring on more team members. We're looking for a A-Player Klaviyo Email Marketing Customer Success Manager to join our team! 💪🏼
We specialise in working with successful eCommerce brands. We are a high performing team that demands excellence, but we also like to keep a fun & relaxed culture. Take your time to complete the form, making sure to be accurate, honest, and truthful. We always pay our team members on time. 😊
We provide high quality training and courses to constantly improve your skills. 🚀
Role Description
This is a contract remote role for a Customer Success Manager at Leadhook Media. The Customer Success Manager will be responsible for ensuring customer satisfaction, analysing customer data, improving customer retention, building relationships with clients, creating & following client content email marketing schedules and providing excellent customer service on a day-to-day basis.
Qualifications
- Customer Satisfaction and Customer Retention skills
- Analytical Skills for data analysis
- Relationship Building skills
- Strong Customer Service abilities
- Experience in marketing or client-facing roles
- Excellent communication and interpersonal skills
- Ability to work independently and remotely
- Knowledge of retention-focused marketing strategies
You will be:
- Communicating with, and understanding the needs of clients; answering any questions and updating clients
- Helping to formulate client success strategies and roadmaps to lead their eCommerce campaigns to success. (writing > designing > sharing with client / approval > scheduling > optimising)
- Ensuring the team is adhering to deadlines.
- Including campaign messaging, creative angles, creative approaches, and media distribution of this content with the assistance of a media buyer, creative strategist and project manager.
- Liasing with your execution team of designers, to bring your strategies and ideas into fruition for clients.
- Ensuring client KPis are met to a high standard
- Understanding key accounts metrics and explaining everything to clients through weekly video reports and bi-weekly meetings.
- QA'ing client work before it’s scheduled; grammar, ensuring the emails render properly
- Helping share your thoughts and experience to help us grow further
HIGH level English, Project Management experience is a MUST!
👉 If interested, please fill this in: https://forms.gle/tbzN8vUzzFfMb2Y39