Overview
2nd Line Service Desk Engineer Jobs in Cape Town, South Africa at MindMatch Consulting
We are looking for a new 2nd Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.
The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, resolving service desk cases and escalating when necessary and required.
There will be hands on experience in online security, networking, wi-fi, servers, firewall configuration, data handling, communications, and cloud services.
The Service Desk operates Monday to Friday  (UK Times)
Responsibilities:
The extent of your duties will include but are not limited to:
Working amongst a technical helpdesk
Remote network troubleshooting
Monitoring and reporting on network estate
Supporting a range of technologies
Logging incidents, resolutions and maintain accurate records of the estate
Use of and maintenance of industry leading toolsets
Supporting VoIP and WiFi solutions
Trouble shooting and support post initial triage
Supporting Wavenet Connected Field Engineering teams
Equipment Configuration
Ensuring that Service Levels are met
The successful candidate will have:
We are looking for someone with the following skills and attributes.
Background in providing IT support.
Excellent communication skills (both written & verbal)
General IT knowledge and understanding
Good problem-solving skills.
Capable of working independently
Team player
Good Customer service skills
Flexible attitude and strong work ethic
Understanding of networking and protocols
Essential Knowledge:
WAN, LAN and Firewall
Current CCNA certification or equivalent
Experience with at least two of the following vendors:
Cisco
Juniper
Brocade / Ruckus
Aruba
Fortigate
Current CCNA certification or equivalent
Desirable Knowledge:
2nd line support experience
SIP experience
Security hardware experience (Firewall. IDS etc.)
If you are an excellent communicator, have a desire to deliver service excellent and are willing to learn, then this could be the role for you.
Title: 2nd Line Service Desk Engineer
Company: MindMatch Consulting
Location: Cape Town, South Africa
Category: IT/Tech (Technical Support), Engineering (Technical Support)
