Overview
Jobs in Somerset West at Voilà
Front Desk Management: Oversee and manage all aspects of the front desk, including scheduling, appointment booking, client check-in/out, and handling walk-in clients.
Customer Service: Provide a welcoming and professional experience for clients, addressing their inquiries and concerns promptly.
Scheduling and Appointment Management: Utilize salon software to schedule appointments, manage the booking system,
Financial Transactions: Process payments, manage the cash register, and maintain accurate records of client transactions.
Staff Management: Train and supervise front desk staff, ensuring they adhere to salon procedures and provide excellent customer service.
Retail Support: Assist with retail sales, upselling products and services to clients, and maintaining inventory records.
Communication: Answer phone calls, respond to client inquiries, and handle social media inquiries.
Maintain a Welcoming Environment: Keep the front desk and reception area clean, organized, and inviting for clients.
Report Generation: Compile reports for management, including inventory, sales, payroll, and salon occupancy.
Problem Solving: Address client concerns and feedback promptly, ensuring a high level of customer satisfaction.
Compliance: Ensure compliance with health and safety regulations, maintaining a clean and safe work environment.
Skills and Qualifications:
Strong customer service skills and a friendly demeanor.
Experience in managing front desk operations and scheduling.
Knowledge of salon booking software and computer skills.
Strong organizational and time management skills.
Ability to handle financial transactions and maintain accurate records.
Leadership and supervisory skills.
Ability to communicate effectively with clients and staff.
Manage the staff
uphold a high quality of salon hygiene and cleanliness
Kindly send your CV to [email protected]
Job Type: Full-time
Pay: R4 500,00 – R6 500,00 per month
Work Location: In person
Title:
Company: Voilà
Location: Somerset West
