Overview
25101193 Jobs in Cape Town at Marriott International
JOB SUMMARY
Function
Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.
Required Experience & Qualifications
Appropriate Tertiary Hospitality qualification
Minimum of 3 years’ experience in a similar position within a 5-star environment
Good leadership, communication and interpersonal skills.
Professional Disposition
Strong planning and organizing skills to meet deadlines
Effective problem solving, decision making and conflict management skills
Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self-driven
Experience in IR management and disciplinary processes
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
Maintain a neat, clean and well-groomed appearance as per company standards
Extensive working knowledge in MS Office in all MS office applications as well as OPERA
Key Areas of Responsibility
Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
Effectively co-ordinate and organise the operations of the Front Office department
Provide support and guidance to all Front Office departments to ensure efficiency throughout
Achieve hygiene, health and safety standard requirements
Interviewing, screening and hiring of new employees
Appraising performance; recognition and discipline.
Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
Address and resolve both guest and staff concerns.
Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
Guest interaction regarding special requests
Supporting Management of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
Job Details
Job title
Assistant Front Office Manager
Position Type
Full Time
Job ID
25101193
Additional Info
Career area
Rooms & Guest Services Operations
Location(s)
The Westin Cape Town
Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.
Title: 25101193
Company: Marriott International
Location: Cape Town
