Overview
1st Line IT Support Engineer/JB Jobs in Johannesburg, South Africa at Kontak Recruitment
1st Line IT Support Engineer (JB4962)
Remote for applicants living in South Africa
R15 – 20 000 per month
Employment Type:
Permanent
Working Hours:
UK Business Hours (9:00 AM – 5:30 PM UK time)
Are you a tech-savvy problem-solver with the skills to deliver exceptional IT support? Are you looking for a remote opportunity where you can growyour skills, gain internationally recognised certifications, and work for aforward-thinkingManaged Services Provider (MSP)?
Our Client is on the lookout for a 1st Line IT Support Engineer to join a growing,collaborative team. You’ll play a critical role in supporting clients with IT solutions while building your expertise with world-class training and certifications.
What’s in it for you?
Fully Remote Setup – Work comfortably from home while supporting clients globally.
Paid Study Leave – Advanceyour skillswith employer-funded IT certifications.
Performance Bonuses – Enjoy twice-yearly performance-related rewards.
SupportiveTeam Environment- Collaborate with a talented team passionate about providing top-notch IT services.
ExcitingProjects – Work withdiversetechnologies, from Office 365 to VoIP systems, and beyond.
Minimum Requirements:
Minimum 1 year’s experience in an IT support environment.
Experience with support of Windows Desktop OS.
Good working knowledge of PC, laptop and printer hardware.
Good working knowledge of the full MS Office suite.
Basic knowledge of IT networking and cabling.
Excellent telephone manner with good interpersonal andcommunication skills.
Demonstrableproblem-solving skillswith a logical train of thought.
Desirable
Experience:
Previous experience in an MSP environment.
Support for VoIP systems.
Office 365 administration.
Support for Mac OSX.
Basic server administration (AD user account creation, password resets, etc.).
Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.
Responsibilities:
Answering calls and responding to tickets from customers.
Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
Adhere to defined KPIs and meet the expected SLAs.
Consistently contribute to and update documentation.
On-board and off-board users.
Monitor backups daily and report on any issues that arise.
Please do not apply using Scanned CVs, no supporting documentation is required at this point; this will be requested later.
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Title: 1st Line IT Support Engineer/JB
Company: Kontak Recruitment
Location: Johannesburg, South Africa
Category: IT/Tech, Customer Service/HelpDesk
