Overview
1 X Service Planner : Pinetown KZN Jobs in South Africa at Rentokil
To provide professional and quality administrative support to the branch operations team, rendering effective and accurate maintenance of customer records, on time reports and any administration related processes and customer requests/queries as and when required.
Requirements:
KEY WORK OUTPUTS & ACCOUNTABILITIES
Zoning, routing and planning of contract and job work
Complete daily, weekly and monthly iCABS housekeeping as required to ensure that planning and routing systems operate at optimum level
Liaise with customers to book initial and subsequent treatments and installations
Ensure that all work is completed every month and manage catch up of visits
Run various iCABS service reports in order to assist the supervisor in monitoring technicians productivity and the state of service
Maintain data in the system ensuring that it is accurate and up to date
Check technicians daily worksheets and manually enter any visits not entered via the PDA
Monitor productivity daily
Monthly card audit
Maintain filing system for service cards and work lists
Complaints – log complaints on iCABS creating CCM tickets. All staff are expected to deal with complaints in a professional manner and within 48 hours of receiving the complaint.
To assist with any other ad hoc administration duties
SKILLS & COMPETENCIES
Good numeracy skills
Good analytical skills
Good communications skills, both written and verbal
Good organisational and planning skills
Customer Skills – external and internal
Ability to identify customer needs and solutions
Be solution driven
Strong behavioural connection with values of service, relationships and teamwork
High energy level / self-motivated /planning and organizing
Team player / collaborative / initiative focusing on achieving the companies objectives
Proactive behaviour
Be reliable and high integrity
Be assertive and self confidence
QUALIFICATIONS & EXPERIENCE
Matric( Grade 12)
Computer literate – MS Office
Above average Excel Skills
Above average numeracy skills
Good knowledge of Rentokil mainframe (internal applicants)
Title: 1 X Service Planner : Pinetown KZN
Company: Rentokil
Location: South Africa
Category:
